POLICIES
General
All prices are listed in USD ($)
Orders ship from Novi, MI 48375, United States
Stock Policy
We display availability of every product on its respective product page as either ‘In Stock’ or ‘Backorder’. Please note that payment is collected at the time your order is submitted.
In Stock Orders: Items are at DoubleDashLLC. Items ship within 5-7 business days. We will contact you if with details, if shipping time exceeds 7 business days.
Backorders: Please refer to the estimated shipping date on the product page. If your order contains any backordered items, we will ship once all items in your order are in stock.
Although DoubleDashLLC strives to provide accurate availability dates, estimated shipment dates are subject to change.
Order Process
In stock items normally ship within 5-7 business days, Monday through Friday. You will be notified of any delays if your shipment is unable to depart within 7 business days.
Order status is indicated by two automated e-mails. You will receive an ‘Order Confirmation’ email immediately, followed later by a ‘Shipment Notification’ email containing tracking information. All messages are sent to the e-mail address you provide during checkout. Please check your junk mail folder if you have not received any messages from us.
Orders may be held for additional review if DoubleDashLLC encounters uncertainty with order details. We will contact you immediately if further information is required.
Sales Tax
Sales tax of 6% shall be applied to all orders placed according to Michigan law.
Changing an Order
Unshipped orders may be changed by contacting us.
If you order the wrong brackets, or turnbuckles, contact us with your order number and well change your order If it has not shipped yet.
If you have placed multiple orders the same day, we will try to combine your orders and issue a shipping discount.
Cancelling an Order
Unshipped orders may be cancelled by contacting DoubleDashLLC.
We will apply your refund to your original payment method.
No transaction fees are incurred for payments made via Credit Card.
Address Corrections
Please contact us immediately if you have accidentally provided an incorrect shipping address. If your order has already shipped and address correction is not available from the shipping carrier, we will re-ship to your corrected address after the package has been returned to DoubleDashLLC
UPS shipping address can be changed by the carrier for a nominal fee.
RETURNS
We do not accept returns at this time.
Refunds
Your refund will be applied to your original payment method:
Credit card refunds may take 2-3 business days to appear on your statement.
WARRANTY
We currently do not have a formal warranty policy at this time.
Missing Parts from your order
If you are missing small parts such as Nuts & Bolts from your order, contact us with your order number and a description of the parts missing and we will ship you the missing items as quickly as possible free of charge.